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Customer Support Engineer I - Japanese Speaker Melbourne

  • Work in a team focused innovative culture
  • Prime Melbourne CBD Location
  • Global Software Organisation

About the role

Our Customer Support Team provide a top-notch support service across the APAC region. Combining serious technical know-how with a strong focus on delivery and customer service, these guys help to support the overall success of our customers and partners. What we’re after in this role is a technically strong (SharePoint Admin experience), bilingual (fluent Japanese and English), customer service / support superstar! If you think you meet this description then we would love to hear from you!

About you

  • You have 3+ years' experience in Technical Support providing phone, email and chat support for an on-premise and / or SaaS software in an enterprise environment.
  • Prior experience supporting SharePoint (crucial), O365, and Salesforce as a consultant, administrator, or supporting other Microsoft environments or ecosystems strongly preferred.
  • Commitment to providing an exceptional experience to customers
  • Prior Nintex experience highly desired.
  • Exemplary verbal and written communication skills
  • MSFT certifications are a plus.

About Us

Nintex is an easy, point-and-click workflow automation software to tackle everything from basic business functions to company-wide processes with a few clicks – not code – helping our customers improve how they work. We build software and cloud-based services that provide powerful, yet easy-to-use capabilities to automate a wide range of processes. With the Nintex Workflow Platform, people are empowered to define the way they want to work. We’re growing rapidly. We’re a leader in our category. We’re an employer of choice.

Our Melbourne office is our largest engineering hub. We are in a handy Melbourne CBD location, with tram stops on our doorstep and Southern Cross just over the road! Our 15th floor state of the art office space is fully equipped with everything you need to achieve your best including, large fully equipped workstations, chill out spaces, a stand up desk area, and a fully equipped kitchen complete with pool table and Xbox.