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Manager, User Assistance Bellevue, WA

Nintex is easy, point-and-click workflow automation software to tackle everything from basic business functions to company-wide processes with a few clicks – not code – helping our customers improve how they work. We build software and cloud-based services that provide powerful, yet easy-to-use capabilities to automate a wide range of processes. With the Nintex Workflow Platform, people are empowered to define the way they want to work. We’re growing rapidly. We’re a leader in our category. We’re an employer of choice.

In order to best serve our customers and their successful use of our product, we are looking for a seasoned content engineer to be our next Manager of User Assistance.  In this role, you will work with globally distributed stakeholders with a focus on delivering the best possible user experience which will reduce inbound product queries and increase product use.  This is a hands-on management role that will exercise both your strategic thinking and tactical execution.  Strong communication skills up and down the organization will enable your success as well as the ability to run fast and pivot as necessary in our agile environment.  Previous work with SDK, API, general technical documentation, Technical Writers and Programmer/Writers will be the foundation of your experience.  The immediate goal is to focus on product related content; re-engineering, relevance, debt reduction, visibility, and modernization - this is an opportunity to bring our content not only into the here and now, but also provide through leadership to take us into the future.

About the role:

  • Plan, design, develop, implement, monitor, and improve our customer experience to meet our ever increasing needs across content and end user training
  • Work with stakeholders to map out an overall vision in each area of User Assistance creating a roadmap of long and short term goals
  • Build on existing framework to provide visible, on time and cost effective delivery of services
  • Maintain and improve formal training and certification programs for customers
  • Establish style guides and guidelines for product documentation
  • Identify, develop, and report meaningful metrics
  • Establish and build processes to produce new and updated content as needed
  • Stay across developing trends in customer experience; participating in education opportunities; reading professional publications; and participating in professional organizations
  • P&L responsibility for User Assistance team

A little bit about you:

  • Possess 5+ years of content engineer experience in an engineering environment
  • Have knowledge of Madcap Flare and similar XML documentation development
  • Have experience with single-source conversion and management
  • Have experience with the needs and concepts of user experience
  • Understand Visual Studio/Team Foundation/source control
  • Passionate about technology in general and knowledge of Microsoft product and technologies
  • Bachelor’s degree in a related field
  • Able to accept the opportunity for international travel to our other development centers

 

Who We Are:

  • We improve the way people work
  • We provide powerful technology to transform how work gets done
  • We focus on the enduring success of our customers and partners
  • We make work easy
  • We move fast
  • We enjoy our work together
  • We have premium level benefits and a positive flexible work environment

 

When you make work flow, you help people get more done.  With fewer hassles.  In less time.  You impact more companies in more ways.  And make more of your career.  We help companies do what they set out to do.  It’s inspiring work, and it takes inspired thinkers like you.  Work with us. Work Inspired.

Nintex participates in E-Verify for work authorization.  We are an Equal Employment Opportunity Organization.