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Regional Onboarding Manager London

You want to change how work gets done.  We’re here to help you make that happen.  We improve the way people work through process management and automation.  Since the company’s founding in 2006, our employees have helped customers and partners worldwide accelerate business results by digitally transforming workflows – thereby improving how people work.

Our London office is adding an exciting new role of Regional Onboarding Manager for our Nintex Promapp product.  

The Regional Onboarding Manager owns the initial onboarding, adoption and usage of new Nintex Promapp customers. This is a critical role in our Customer Success team and is a significant contributor in driving early success of our customers, identifying future expansion opportunities, identifying risks and providing proactive measures to prevent future challenges.

Your contribution will be:

Managing successful customer onboarding through the Nintex partner channel and other third party implementation vendors. You will coordinate and deliver accreditation, assignments and ongoing enablement programs for implementation vendors and Nintex partners across the region with respect to the Nintex Promapp platform. 

Acting as a highly collaborative conduit between customer success, support, product, and sales and requires the ability to prioritise and manage multiple competing projects simultaneously. Critical elements to success include being proactive, results-driven, tenacious, and possessing the proven ability to engage and influence all levels of customers from business teams to executive and senior management.   You will work cross functionally across Nintex departments to escalate customer issues, remove roadblocks, communicate customer challenges, and provide key feedback to ensure we are continuously focusing on improving the customer onboarding experience.

Working as a trusted advisor throughout the customer’s onboarding journey, and with a strong technical understanding of the Promapp system as well expertise in successful Business Process Management (BPM), you will be integral in ensuring customers achieve maximum value from Nintex Promapp.  Whilst working with the customer, you will be adept at unearthing issues such as financial risk, retention risk, utilisation drop off and communicate back to the appropriate internal team to ensure total customer satisfaction.

Deliver training to new customers across the Nintex Promapp product.  This includes both technical product training as well as BPM support and advice.  You will also track and measure business impact, risks and successes, and report out to stakeholders. 

To be successful we think you need:

  • A huge passion for customer success and product adoption and usage
  • Experience in BPM, quality management, process improvement process excellence and/or change management
  • Excellent communication skills and the ability to build rapport with stakeholders, executive leadership, process champions and end users
  • Training and facilitation experience is ideal or the ability to demonstrate a natural aptitude for delivering content in an engaging manner
  • The ability to create clear and engaging process documentation
  • SaaS/software knowledge is highly preferred
  • Flexibility to travel to the customer as required (both nationally and internationally)

How we operate:

Everyone who works at Nintex follow three core tenets to ensure we operate a highly successful and collaborative business:

  • We deliver on our commitments. We focus on a few key priorities and ensure we deliver with quality every time…..on time.
  • We don’t wait. If we see an issue, we fix it. If we see an opportunity to accelerate our success, we take it.
  • We operate with respect and consideration. We will move fast and deliver…and, we will do it the right way.

At Nintex, we thrive on helping our customers and partners succeed as they leverage the industry’s best process management and automation capabilities to digitally transform a wide range of business processes. Every employee that joins Nintex is presented with a massive market opportunity to help improve the way people worldwide work as every organization needs what we provide. We have a highly collaborative culture where we focus on success through team efforts.

Unleash your potential.  Help deliver the future of work today. Don't wait.  Apply now.