work inspired

Do more of what you do best.

Customer Support Engineer I Melbourne

  • Global Software Organisation
  • Work in a team focused innovative culture
  • Prime Melbourne CBD Location

About the team

Our culture embraces integrity, teamwork and innovation. Our work environment inspires your best work. Fresh thinking is not only encouraged, but expected. Innovative ideas, exciting conversation and impactful projects are all in a day's work here. We're fun. We're hardworking. We're friendly. We're passionate about what we do.

About the role

We are on the hunt for an outstanding Customer Support Engineer to join a vibrant and high performing team, supporting the overall success of our customers and partners. As part of the team, you will collect all relevant data required to effectively troubleshoot and understand how customers are using our products.

What you’ll be doing:

  • Provide outstanding technical support via phone, email, chat etc
  • Replicate Customer Issues and report defects to the development team
  • Work closely with engineers locally and around the globe as well as other departments
  • Participate in Knowledge Base article creation

 About you

  • You have 3+ years’ experience in Technical Support providing phone, email and chat support for an on-premise and / or SaaS software in an enterprise environment.
  • Prior experience supporting SharePoint or O365 as a consultant, administrator, or supporting other Microsoft environments or ecosystems strongly preferred.
  • Commitment to providing an exceptional experience to customers
  • Prior Nintex experience highly desired.
  • Exemplary verbal and written communication skills
  • MSFT certifications are a plus.

About our company

Nintex is an easy, point-and-click workflow automation software to tackle everything from basic business functions to company-wide processes with a few clicks – not code – helping our customers improve how they work. We build software and cloud-based services that provide powerful, yet easy-to-use capabilities to automate a wide range of processes. With the Nintex Workflow Platform, people are empowered to define the way they want to work. We’re growing rapidly. We’re a leader in our category. We’re an employer of choice.

Our Melbourne office is our largest engineering hub. We are in a handy Melbourne CBD location, with tram stops on our doorstep and Southern Cross just over the road! Our 15th floor state of the art office space is fully equipped with everything you need to achieve your best including, large fully equipped workstations, chill out spaces, a stand up desk area, and a fully equipped kitchen complete with pool table and Xbox.

Our commitment to you is to give you opportunities to help you take your career to the next level. Apply now if this sounds like you!