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Technical Community Manager Bellevue

Nintex is easy, point-and-click workflow automation software to tackle everything from basic business functions to company-wide processes with a few clicks – not code – helping our customers improve how they work. We build software and cloud-based services that provide powerful, yet easy-to-use capabilities to automate a wide range of processes. With the Nintex Workflow Platform, people are empowered to define the way they want to work. We’re growing rapidly. We’re a leader in our category. We’re an employer of choice.

We’re looking for a motivated technical community manager who is passionate about creating, curating and engaging with a vibrant community of Nintex customers and partners.

As a member of the Enablement & Partner Programs Team, the Technical Community Manager should be able to create and implement a comprehensive plan to increase engagement of more than 50,000 unique visitors per month and expand the community to new customers and partners from new ecosystems such as Salesforce and Box. The plan should include a content and engagement strategy to include gamification, as well as community platform management. The Technical Community Manager would engage with subject matter experts to ensure timely and relevant content is created and curated. 

Responsibilities:

Create Comprehensive Community Communications Plan: The goal of the community communications plan is to ensure we effectively communicate key product and marketing activities to the community, including:

  • working with marketing teams to raise awareness of product launches and marketing campaigns.
  • working with product management to raise awareness of key product capabilities
  • working with sales and marketing teams to raise awareness of events and in-market activities.
  • monitoring discussions, resource postings, and trends within the community. Identify and report on trends in usage and advise on potential opportunities

Manage the Nintex Community platform: The Technical Community Manager will work with key stakeholders to define the business requirements of the community platform, develop a roadmap for future community platform capabilities, and work with the community platform vendor to ensure the platform supports our business requirements. More specifically, the Technical Community Manager will:

  • Oversee technical and system administration of the company’s community engagement platform, including ongoing upgrade and maintenance in liaison with the Business Systems team
  • Provide training and support to product management and support teams to ensure effective engagement with members of the community
  • Ensure effective use of platform capabilities including forums, blogs, gamification, support escalation, and CRM integration
  • Establish benchmarks for measuring the growth and effectiveness of the community
  • Regularly integrate feedback insights gained from community monitoring to evolve strategy

Proactively engage with the Community: The Technical Community Manager will actively engage with the online community to capture insights into product use and feature requests as well as:

  • Identify Community Champions
  • Promote and manage the UserVoice forums to capture feedback from customers, partners and internal stakeholders
  • Ensure effective engagement with UserVoice participants from the day they provide feedback to the point of resolution (scheduled for release, released, not under consideration)
  • Facilitate communication between UserVoice participants and product managers to capture more detailed input

Qualifications:

  • Bachelor’s degree or equivalent work experience focused on marketing, technology adoption, or user experience
  • Minimum of 2 years of community management and engagement experience
  • Experience working with product management, software development and product marketing teams
  • Experience managing online community engagement platforms like Jive or Lithium
  • Experience organizing advisory councils and early evaluation programs preferable

Who We Are:

  • We improve the way people work
  • We provide powerful technology to transform how work gets done
  • We focus on the enduring success of our customers and partners
  • We make work easy
  • We move fast
  • We enjoy our work together
  • We have premium level benefits and a positive flexible work environment

When you make work flow, you help people get more done.  With fewer hassles.  In less time.  You impact more companies in more ways.  And make more of your career.  We help companies do what they set out to do.  It’s inspiring work, and it takes inspired thinkers like you.  Work with us. Work Inspired.

Nintex participates in E-Verify for work authorization.  We are an Equal Employment Opportunity Organization.