work inspired

Do more of what you do best.

Customer Support Agent Any

Nintex is easy, point-and-click workflow automation software to tackle everything from basic business functions to company-wide processes with a few clicks – not code – helping our customers improve how they work. We build software and cloud-based services that provide powerful, yet easy-to-use capabilities to automate a wide range of processes. With the Nintex Workflow Platform, people are empowered to define the way they want to work. We’re growing rapidly, and our Auckland office is looking for a Customer Support Specialist to join their team.

As a Customer Support Specialist, you should be commited to a customer-centric approach based on empathy and place emphasis on customers gaining the most out of Nintex Promapp and DocGen for Salesforce application suite. One-part brand champion and one-part problem-solving guru, as a Customer Support Specialist, you will develop an intimate knowledge of the functionality available so that you can answer questions quickly and effectively.

The Role:

You would be responsible for responding to customer technical support enquiries and building help content that allows customers to find answers to their questions quickly and easily. 

You are expected to be proactive in advocating improvements for both internal and external tools that enhance the customer experience. In addition, you will drive internal processes and automation improvements, along with collaborating with development teams to deliver customer feedback for better products.

Experience:

It is preferable that you have either experience in the delivery of great software support and help content or have a vision for how Nintex Promapp could innovate in this area. 

Desirable:

  • Experience in Customer Support providing phone, email and chat support for SaaS software in an enterprise environment.
  • Bachelor’s degree or equivalent experience
  • Knowledge of SaaS, cloud computing, and agile product development approaches
  • Experience with Salesforce as a user, power user or administrator is nice to have.
  • APEX or Salesforce Certifications are a plus.

Who We Are:

  • We improve the way people work
  • We provide powerful technology to transform how work gets done
  • We focus on the enduring success of our customers and partners
  • We make work easy
  • We move fast
  • We enjoy our work together
  • We have premium level benefits and a positive flexible work environment

 

When you make work flow, you help people get more done.  With fewer hassles.  In less time.  You impact more companies in more ways.  And make more of your career.  We help companies do what they set out to do.  It’s inspiring work, and it takes inspired thinkers like you.  Work with us. Work Inspired. We’re a leader in our category. We’re an employer of choice.