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Customer Support Engineer I London

Nintex is easy, point-and-click workflow automation software to tackle everything from basic business functions to company-wide processes with a few clicks – not code – helping our customers improve how they work. We build software and cloud-based services that provide powerful, yet easy-to-use capabilities to automate a wide range of processes. With the Nintex Workflow Platform, people are empowered to define the way they want to work. We’re growing rapidly. We’re a leader in our category. We’re an employer of choice.

About the role

Nintex is seeking a proactive Customer Support Engineer I, with a passion for customer service to help provide outstanding technical service to national and international customers and partners and meeting SLA obligations. By joining our professional and FUN team in London, you will have the opportunity to learn our world-class products, the Microsoft platforms on which they run and play a key role in contributing to the overall success of the Nintex Customer Support team.

Customer Support

  • Provide outstanding technical support to customer via phone, email etc
  • Communicate clearly and accurately with customers and in a timely manner
  • Anticipate of follow-up questions and additional documentation where possible to proactively answer questions or future issues.
  • Identify further revenue generating opportunities for the business and refer to appropriate Sales team members

 Product knowledge

  • Understand Nintex products to effectively troubleshoot issues, replicate problematic behaviour and provide design suggestions
  • Gain and maintain up to date knowledge of SharePoint, O365 and Nintex products
  • Learn and maintain knowledge of Nintex’s suite of products
  • Recommend partner engagement to Customers to address non-Nintex related issues (i.e. partners, technology partners, custom code, etc.).

About you

  • Proven success in a similar support role, in a Microsoft based environment
  • Microsoft SharePoint 2007, 2010 or 2013 knowledge and experience
  • Intellectual curiosity and a readiness to learn new technologies at lightening-speed
  • Exemplary verbal and written communication skills
  • Commitment to providing an exceptional experience to customers
  • Creative and methodical problem solving skills
  • MCSE/MCSA certifications are highly desired
  • Knowledge and experience in data exchange languages, such as JSON and XML an advantage.

We offer

  • An awesome team of people to work with in a new modern office
  • Access to the latest and greatest technology
  • Personal and career development
  • A company that genuinely cares about you
  • Flexibility to work in the way that brings out the best in you
  • The ability to do what you love, in an environment that supports you
  • Mobile phone and internet allowance
  • Total rewards benefit programme

About our company

A customer excitedly told us that creating workflows with Nintex is easy to start and hard to stop. This customer even had a name for this just-can’t-stop-with-one-workflow enthusiasm – Nintexing. More than 5,000 organizations in 90 countries use our platform to automate processes like employee on boarding, invoice approvals and hardware provisioning.

We understand how important it is to do work you’re excited about. A passion for technology and the positive impact it has on people and organizations is one of our core company values. We’re rapidly growing and looking for passionate people to join us on our journey to become the fastest and easiest workflow provider for everyone, everywhere.

Once in a while – sometimes just once in your entire career – you’ll take a job at a company that offers something special and rare. Let’s call it the cool factor. Our technology is really cool. How it impacts people and organisations is even cooler. When people ask you what your company does, you’ll be eager to tell them.

Our commitment to you is to give you opportunities to help you take your career to the next level. Apply now if this sounds like you?