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Contract - Technical Business Analyst Melbourne

 

Nintex, together with its 1500 partners, helps thousands of customers around the world achieve digital transformation.  Operations leaders and IT professionals turn to the Nintex workflow platform to automate processes of all types, pulling together content from disparate sources, from existing enterprise data to content from major ecosystems, such as Microsoft and Salesforce.

When you make work flow, you help people get more done.  With fewer hassles.  In less time.  You impact more companies in more ways.  And make more of your career.  We help companies do what they set out to do.  It’s inspiring work, and it takes inspired thinkers like you.

We are looking for an up and coming Business Analyst to help us with some great projects that will ensure we are offering world class Customer Support.  In this role you will be the primary point of contact for Support Operations, you will work with members of our Global Support Team (do you like to have friends in countries around the world?), the Nintex Management Team (do you want access to decision makers?), and our Business Systems Team (do you love technology?).  You will work to gather requirements, create project plans, and execute on the tasks related to the automation of our support processes.  You will have ongoing management of support tools and implement new technologies all focused on improving the overall customer and employee experience at Nintex.  We will also count on you to provide data analytics on all support platforms by creating automated reporting.

The Day to Day:

  • Use data to drive people, process, and technology to optimize the end-to-end Support experience.
  • Work closely with business users to understand and enhance business processes.
  • Become a trusted advisor on process automation and support tools.
  • Maintain contact with stakeholders with timely feedback throughout the delivery of a project.
  • Ensure project delivery is in accordance to time-frames and escalating as required.
  • Tracking and mitigating project risks and issues.
  • Create, maintain, and own high quality user requirements.
  • Work closely with cross-functional teams to correctly interpret, implement and validate required functionality.
  • Empower business users to effectively and efficiently use Supports systems.

A little bit about you:

  • 1 – 2 years’ experience as a Business Analyst in Support or IT.
  • Exposure to Microsoft platforms, solutions or product testing and software testing tools.
  • Strong MS Office + Visio + Project skills including O365.
  • Illustrated experience producing quality user requirements, design documentation and project execution.
  • Exceptional verbal and written communication skills.
  • Strong attention to detail.
  • Sound time management and organizational skills – able to juggle multiple projects simultaneously.
  • Proven project coordination / management experience.
  • Experience automating processes with the Nintex suite of products is highly desired

Come cultivate your career with us.  Apply now.  Work InspiredTM

Nintex participates in E-Verify for work authorization.  We are an Equal Employment Opportunity Organization.