work inspired

Do more of what you do best.

Customer Support Engineer Bellevue

Nintex, together with its 1,500 partners, helps thousands of customers around the world achieve digital transformation. Operations leaders and IT professionals turn to the Nintex workflow platform to automate processes of all types, pulling together content from disparate sources, from existing enterprise data to content from major ecosystems, such as Microsoft and Salesforce. 

When you make work flow, you help people get more done. With fewer hassles. In less time. You impact more companies in more ways. And make more of your career.  We help companies do what they set out to do. It’s inspiring work, and it takes inspired thinkers like you. 

Nintex is seeking a proactive Customer Support Engineer with a passion for customer service to help provide support, problem-solving and advice on our range of software products for all internal and external customers. Our ideal candidate pairs technical understanding with an outstanding positive, ready-to-help attitude. By joining our professional and FUN team in Seattle, you will have the opportunity to learn about our world-leading products and play a key role in ensuring the success of our sales teams and customers. 

Your responsibilities will include:

  • Providing high-quality phone and email support for Nintex products
  • Replicating complex customer issues and solving problems
  • Providing a conduit between product teams and customers on issues
  • Recognizing and communicating product issues to the Development team
  • Direct assistance to the Sales team with online product questions and demonstrations
  • Providing community and online support in our forum
  • Working with customers on case resolutions
  • Continually contributing insights to our knowledge database

 You will come to us with:

  • Degree in Computer Science or related field 
  • Intellectual curiosity and a readiness to learn new technologies at lightening-speed
  • Exemplary verbal and written communication skills
  • Commitment to providing an exceptional experience to customers
  • Creative and methodical problem solving skills
  • General technical knowledge of and passion for Microsoft products and technologies

 Highly desirable:

  • Experience with business process automation workflow software
  • Experience developing or administering Microsoft SharePoint 2010, 2013 and 2016 environments
  • C# or SQL developer experience
  • ISA, AD, PowerShell and/or WSS / SPS installation and configuration experience
  • Windows Server 2003/2008 Administration experience

We offer:

  • A great place to work
  • Competitive salary and benefits
  • Cell phone and home internet allowances, based upon role
  • Health Plan and 401(k)
  • Personal and career development
  • A company that genuinely cares about you
  • Flexibility to work in the way that brings out the best in you
  • The ability to do what you love, in an environment that supports you
  • Training, support, coaching and development

Nintex participates in E-Verify for work authorization.  We are an Equal Employment Opportunity Organization.